Refund Policy

Overview

This policy applies to binder commissions, quarterly update sessions, and ledger migration visits booked with Portal Cedar Way Co., Ltd.

Deposits

A 40% deposit reserves your commission or visit date. Deposits are refundable if you cancel more than seven calendar days before the scheduled start.

Cancellations within seven days

If you cancel within seven days of a scheduled visit and we cannot reassign the slot, the deposit is non-refundable. We will offer the next available date when possible.

Rescheduling

One free reschedule is permitted if requested at least 48 hours in advance. Additional reschedules may incur a ₩50,000 administrative fee during peak seasons (September–November, December).

Full refunds after service start

Once binder assembly or on-site sorting has begun, deposits and fees are non-refundable because materials are cut and labor is allocated to your household.

Partial refunds

If we cancel a session due to workshop illness or emergency, you receive a full refund or priority rebooking at your choice.

If delivered binder materials arrive damaged, we repair or replace components at no charge within 30 days of handover.

Non-refundable items

• Custom-cut leather covers and punched dividers prepared to your tab order
• Travel fees for visits outside included districts once the practitioner has departed
• Printed checklists and worksheets already delivered at a session

No-shows

Failure to provide access at a scheduled home visit without notice is treated as a cancellation within seven days.

Refund method

Approved refunds return to the original payment method within 14 business days.

How to request a refund

Email contact@portalcedarway.click with your booking date and service type. Call +82 2 0000 5290 for urgent matters.

Work already started

Migration visits billed per day: if you end a multi-day project early, days not yet scheduled are refundable; the current day in progress is not.

Last updated: 25 August 2026